Shipping and returns
This page provides general guidance for purchases from KFG Power. Please confirm delivery arrangements and product-specific conditions with support before finalising an order.
Shipping and delivery
- The shipping method is arranged according to the goods, dimensions, weight and destination. Contact support to confirm whether delivery is available to your destination.
- Shipping charges vary and must be confirmed before the order is finalised. This page does not offer free shipping.
- Preparation and delivery times depend on stock, destination and carrier. An estimated timeframe is provided when arranging each shipment; this page does not guarantee a fixed delivery time.
- Provide the recipient's correct address, postal code and phone number. Have your order number or purchase details ready when contacting support about a shipment.
Returns and product issues
- If goods are damaged, incorrect or faulty, contact support promptly with the order number, a description of the issue and, where possible, photographs.
- Contact support before sending goods back for inspection or return, so the correct method and receiving address can be provided. Keep packaging, accessories and proof of purchase for assessment.
- Return conditions for non-faulty goods, installed or used goods and custom orders should be clarified for that product before purchase. This general guide does not specify a universal return window or unconditional acceptance for every product.
- Responsibility for return shipping costs and the method and timing of an exchange or refund are communicated according to the reason for return and the assessment. This page does not offer free returns in every case.
This general guide does not replace or restrict customers' statutory rights. The terms confirmed at purchase and applicable rules govern each order; later changes to this page do not reduce rights for earlier orders.
Arrange delivery or request a return